Shipping policy
Thank you for shopping with Pawvio. Please review the information below regarding order processing, delivery times and shipping costs.
Order processing
We work with fulfilment partners to prepare and dispatch your order.
The delivery estimate below includes both order processing and shipping. You do not need to add a separate processing period.
Working days are Monday to Friday, excluding UK bank holidays.
If there is a significant delay with your order, we will contact you by email.
Shipping rates and delivery estimates
| Destination | Estimated processing and delivery | Cost |
|---|---|---|
| United Kingdom | 7-15 Business Days | Free standard delivery |
| International | 10–25 Business Days | Calculated at checkout |
These estimates include order processing and shipping. Business Days are Monday to Friday, excluding applicable public holidays.
International delivery is available only to destinations supported at checkout. Any applicable shipping charges will be displayed before payment.
Delivery times are estimates and may be affected by customs processing, carrier disruption or severe weather. This does not affect your statutory consumer rights.
Order tracking
Where tracking is available, you will receive an email with tracking information once your order has been dispatched.
Tracking information may take some time to update. If you need assistance, please contact support@pawvio.co.uk with your order number.
Separate deliveries
If your order contains multiple items, they may be dispatched separately and arrive on different days.
You will not be charged extra delivery fees because your order is sent in separate parcels.
Delivery address
Please ensure that your delivery address is complete and correct before placing your order.
If you need to amend your address, contact us as soon as possible at support@pawvio.co.uk. We will try to make the change, but this may not be possible once your order has been dispatched.
Delayed, missing or damaged orders
If your order has not arrived within the stated timeframe, arrives damaged or is marked as delivered but you have not received it, please contact support@pawvio.co.uk.
We will investigate with our fulfilment partner and carrier and arrange an appropriate resolution. Pawvio remains responsible for handling your delivery enquiry.
This policy does not limit your statutory rights relating to delivery, cancellation or refunds.
Returns and cancellations
For information about cancelling an order or returning an item, please refer to our Returns & Refunds Policy.
Contact us
For shipping enquiries, please email: